Frequently Asked Questions (FAQ)

Prescription Information

Purchase of drugs is done after teleconsultation, the doctor will give a prescription for the patient. for the purchase stage the prescription given by the doctor is as follows :
  • First, go to the Prescription Menu → there is a table with the contents of the drug prescription that has been given. Select the recipe to be purchased by clicking the Pay button.
  • Secondly, after clicking the Pay Button, the patient will be directed to the payment page to make a payment. Here patients can make payments using Transfer and Owlexa.
  • If the patient wants to use the Transfer method in his payment, the patient will be asked to send the fee to the Account listed on the web and upload proof of the Transfer.
  • If the patient wants to use the Owlexa method, the patient will be asked to enter the card code and will receive an OTP code. The code will be entered in the requested field on the web.
  • Finally, patients can click the pay button. The drug payment was successful and can be checked in the payment history menu of the drug section.